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FAQ

Frequently Asked Questions about GB World

Do you have questions about how GB World works or about customising your travel experience? You're in the right place!

In this section, you'll find answers to the most common questions about bookings, payments, support, and much more.

Each answer is designed to help you understand how the portal works and how our travel designers can guide you step-by-step in creating your ideal trip. And if you don't find the answer you're looking for, you can always contact our travel designers: real people, ready to help you every step of the way.

What is GB World?

GB World is GB Viaggi's tailor-made travel platform. Here, you won't find pre-packaged packages, but customizable experiences: flights, hotels, transfers, activities, excursions, and much more, all in one place. You can create your own itinerary from scratch or get inspired by the ideas of our travel designers.

Can I really customize every trip?

Yes! Every GB World offer is completely flexible. You can choose the length of your stay, modify the stops, add or remove services, change your departure airport, or select a different hotel. Our goal is to create a trip tailored around you.

Who are GB World's travel designers?

Travel designers are expert consultants who help you make your trip perfect. They support you in planning, choosing experiences, and throughout your vacation. You can contact them via chat, WhatsApp, or email, 24/7.

Can I contact someone if I need assistance?

Absolutely. Our support team is always available before, during, and after your trip. You can contact us on WhatsApp, email us at info@gbviaggi.it, or call us at (+39) 06 81150355.

How does booking on GB World work?

You can book independently directly on the website or request the assistance of a travel designer. After completing your booking, you'll receive a confirmation email. Once the payment has been received, we'll send you travel documents, vouchers, and, if applicable, transportation tickets (flights, trains, transfers, or activities).

What is the GB Rewards program?

GB Rewards is GB World's loyalty program that rewards you every time you travel. By signing up on the platform, you immediately receive 20 welcome points, and with every booking you earn new points to use on your future travels.

Are GB World's prices competitive?

Yes, in many cases, GB World offers more affordable prices than other portals. This is because GB World works directly with selected partners, offering transparent pricing and the ability to customize services, paying only for what you actually need.

Can I cancel my booking?

Cancellation policies depend on the provider and the selected rate. Before confirming, you’ll clearly see whether the service offers free cancellation (within a specific period) or is non-refundable. In case of cancellation, supplier penalties and a fixed handling fee apply. For any questions or assistance, you can contact your travel designer.

How can I stay up to date on offers and news?

Subscribe to the GB World newsletter to receive exclusive travel ideas, exclusive promotions, and tips from our travel designers. You can easily subscribe in the "Newsletter" section of the website.

Is GB World reliable?

Yes. GB World is a project by GB Viaggi, a tour operator with over 20 years of experience in the tourism sector. Each trip is professionally managed by a team of expert travel designers who prioritize safety, transparency, and customer satisfaction.

What payment methods do you accept?

You can pay by credit card or choose Klarna, which allows you to split the amount into convenient interest-free installments. All transactions are handled over secure connections, offering you security and peace of mind with every payment.

Can I lock in the price and availability?

No, prices and availability on GB World are updated in real time and may change with each new search. Our system connects directly to suppliers to always provide transparent and up-to-date rates. If you’ve found a trip idea you like, we recommend booking right away to secure the price and availability shown at the time of your search.